Bryant and service and User Manual download pdf

MEMORANDUM

TO: UCPath Stakeholders

FROM: Peter Taylor, Chief Financial Officer

CC: Tony Lo, UCPath Initiative Director

DATE: November 8, 2012

RE: Bryant Bailess named new UCPath Center Customer Service Director

I am pleased to announce that Bryant Bailess has joined the UCPath Center team as Customer

Service Director.

Bryant joins the University from Accenture, where he served as a Customer Relationship

Management Consultant in San Francisco and Chicago. In that role, he led a team designing and

deploying help-desk, contact center and back office processing operations for a variety of clients.

Bryant led the build out of a shared-services contact center for a healthcare network which has

direct application to the UCPath Center project. Prior to his experience at Accenture, Bryant

managed support, service, and sales efforts at Rent.com, eBay, Wells Fargo Mortgage, and UPS.

Bryant begins his new role today and will be based at the UCPath Center in Riverside. Prior to the

center opening, he will work with the UCPath Center implementation team in Oakland.

The Customer Service Director is one of three key management positions in the UCPath Center,

along with the Executive Director and the Operations Director. The Executive Director has been

identified and is expected to be announced later in November. The Operations Director, Gayelea

Allison, joined the UCPath team in October following a 29-year career at UCLA.

By investing in new technology, processes, and deploying a shared service center, UCPath will

improve services for every UC campus and medical center. With the appointment of Bryant, we

are confident that the UCPath Center will provide first-rate customer service to all UC employees.

Please join me in welcoming Bryant to the University of California and wishing him every success

in his new role.

Page 1

MEMORANDUM TO: UCPath Stakeholders FROM: Peter Taylor, Chief Financial Officer CC: Tony Lo, UCPath Initiative Director DATE: Nov

No comments

Bryant and service and User Manual